What is the Return On Investment (ROI) on the system?
We expect every customer to achieve monthly ROI with the software, our software system shines a light on the areas of the business where savings and productivity gains can be made.
How long it your standard contract?
Our standard contract is 12 months, however we are happy to discuss if you would prefer a longer contract.
Does Elephant Smart Business software provide any additional features beyond biometric time and attendance?
Yes, Elephant Smart Business provides live biometric time and attendance management as well as many other great features. For more information please see our ‘Features’ pages, or alternatively contact us for a tailored demo.
What happens if the biometric terminal breaks?
Our terminals are very reliable, with hardware issues being extremely rare. Your data is safely and securely stored on our servers which are hosted by Amazon Azure, in the unlikely event that a replacement terminal is required we simply replace the terminal at no additional cost.
How does the training process work?
We look at your processes and policies, and set up your Elephant Smart Business software to suit your business. We help load your information, train you throughout the process and introduce it to your staff on site. The system is intuitive and full training takes less than three hours for the master user. We are always available for ongoing support and pride ourselves on our customer service. Training is either on-site and/or remotely. Each set-up and installation is tailored to suit the needs of the particular business.
Why does my employer need Elephant Smart Business?
Your employer is required by law to keep a fire report and comply with employment and health & safety legislation, this difficult and time consuming job is handled by the software.
What if I forget to press On Duty or Off Duty
Always let your employer know. The fire report will not be up to date and your pay might be calculated incorrectly.
What if I press On Duty or Off Duty more than once in my working day?
It is very important that you let your employer know immediately. They will need to fix this ASAP to help calculate your wages correctly.
What if I forget to use the Break buttons?
Employment legislation requires all breaks to be recorded, forgetting to record your breaks creates extra work for your manager.
Why do I need to verify I’m leaving the premises at break?
For both fire safety and legal reasons your employer must know who is on the premises at all times. In the event of a fire, a list of all staff and visitors will be available to the fire service.
What if I go out to lunch and arrive back early?
Choose On Premises as normal. This will add you to the fire report and register you as being back on the premises. When your break is over, choose Off Break.
I received a text from Elephant Smart Business, should I reply?
Yes, replying to a text message reduces administrative work for your Manager and keeps the system up to date. Be sure to include your full name at the end of each text message, this will ensure that the software and your Manager know who the text is from.
Are my fingerprints saved on the system?
We do not record or save fingerprints, the system only matches pin-points from the original scan for verification.
Are my personal details safe?
Your information is hosted in a secure environment and personal details are encrypted.